System Administrator - Office 365

Description :

Responsibilities :

- Provide comprehensive technical support to end-users, resolving hardware and software issues.

- Install, configure, and maintain operating systems, applications, and network devices.

- Monitor system performance and identify potential issues.

- Perform regular system maintenance and updates.

- Manage user accounts and access permissions.

- Administer and support O365 applications, including Exchange Online, SharePoint Online, and

Teams.

- Troubleshoot O365 issues and provide user training.

- Manage O365 security and compliance.

- Provide support for GIDC-related infrastructure and services.

- Follow GIDC processes and procedures for incident and change management.

- Collaborate with global teams to resolve complex issues.

- Provide on-site and remote desktop support to end-users.

- Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.

- Deploy and manage desktop images and software updates.

- Diagnose and resolve system and application issues in a timely manner.

- Document troubleshooting steps and solutions in a knowledge base.

- Follow incident management procedures and escalate issues as needed.

- Create and maintain technical documentation, including system configurations, procedures,

and user guides.

- Generate reports on system performance, incidents, and support activities.

- Implement and maintain security policies and procedures.

- Ensure compliance with IT security standards and regulations.

- Monitor system security and respond to security incidents.

Required Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field.

- 5-8 years of experience in system administration and desktop support.

- Strong knowledge of O365 tools and administration.

- Experience with GIDC support and procedures.

- Proficiency in troubleshooting hardware and software issues.

- Strong understanding of operating systems (Windows, macOS, Linux).

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Immediate to 15 days notice period.

Technical Skills :

- O365 administration (Exchange Online, SharePoint Online, Teams).

- GIDC support and procedures.

- Desktop support (Windows, macOS, Linux).

- Troubleshooting hardware and software issues.

- Operating system administration.

- Network troubleshooting.

- Active Directory management.

- Incident management systems.

- Remote support tools.

- Scripting (PowerShell, Bash) is a plus.

Preferred Qualifications :

CompTIA Network+).

- Experience with cloud-based infrastructure (AWS, Azure, GCP).

- Experience with ITIL framework.

- Experience with automation tool