In addition to the responsibilities listed below, this position drives the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing second level escalations as appropriate.

Essential Responsibilities :

Primary job duties this position is responsible for achieving are listed in order of importance :

- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines

- Following procedures and policies, and applying data and resources to support projects or initiatives

- Collaborating with others, often cross-functionally, to solve business problems

- Supporting the completion of priorities, deadlines, and expectations

- Communicating progress and information

- Identifying and recommending ways to address improvement opportunities when possible

and escalating issues or risks as appropriate.

- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback

- Acknowledging strengths and weaknesses assessing and responding to the needs of others and adapting to and learning from change, difficulties, and feedback.

- Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.

- Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

- Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.

- Assists technical and project team members to resolve system problems and application-specific issues.

- Escalates identified issues, risks or problems to lead administrators according to processes.

- Plans and performs complex system configuration.

- Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.

- Defines and tests maintenance and refresh activities.

- Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.

- Assists with application-oriented administration and technical support for production and non-production environments.

- Supports vendor support activities, as appropriate.

- Recommends and executes performance tuning and optimization activities.

- Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others

Job Qualifications :

- List of minimum education and minimum years of experience, level of knowledge, skills, abilities, licensures, certifications and other job-related requirements that must be met to be considered for a position.

- GCC's cannot hire candidate's that do not meet all of the minimum qualifications.

- Fewer minimum qualifications and more preferred qualifications broadens the applicant pool.

Minimum Qualifications :

- Minimum two (2) years experience in application support.

- Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations.

- Additional equivalent work experience may be substituted for the degree requirement.

Additional Requirements :

- 1 year experience of Informatica IDMC, CDI-PC, PowerCenter and PowerExchange administration on Unix/AIX/Linux and Windows server platforms in HA GRID environments, performing software installations, upgrades and code migrations between environments.

- 1 year experience in converting PowerCenter code to IDMC/IICS with RPA utility or CDI-PC

- 1 year experience in Microsoft azure DataBricks, ADLS, Synapse, azure VM's integration with IDMC.

- Hands on experience in different RDBMS like Oracle, SQL server and Teradata, Sybase and different microservices of IDMC like cloud data quality (CDQ), DBMI, File mass ingestion, cloud data governance etc.

- 1 year experience with Linux/Unix and ability to write moderately complex shell scripts (using ksh, sh, bash, python etc) to support data integration tasks, database maintenance, automation and testing.

- 1 year of experience working with core infrastructure technologies such as UNIX, AIX, Linux, Windows, network, storage and performance management capabilities.

- DevOps experience implementing CI/CD for deploying IDMC assets and automating routine tasks

- Partnering with interface developers, UNIX, Production Control, Database Services, Web Services, Storage Management, Disaster Recovery and other IT teams as part of ongoing operations as well as related vendor teams.

- Troubleshoot application functionality, data quality, and performance related issues and executing/revising/manipulating UNIX, Linux, and SQL code to respond to different maintenance requests.

Preferred Qualifications :

- 1 year hands-on experience of Informatica IDMC, CDI-PC, PowerCenter and PowerExchange administration on Unix/AIX/Linux and Windows server platforms in HA GRID environments, performing software installations, upgrades and code migrations between environments.

- 1 year hand-on experience in converting PowerCenter code to IDMC/IICS with RPA utility or CDI-PC

- Expertise in microsoft azure - DataBricks, ADLS, Synapse, azure VM's integration with IDMC.

- Proficiency with Linux/Unix and ability to write moderately complex shell scripts (using ksh, sh, bash, python etc) to support data integration tasks, database maintenance, automation and testing.

- Proficiency and extensive hands-on experience working with core infrastructure technologies such as UNIX, AIX, Linux, Windows, network, storage and performance management capabilities.

- DevOps experience implementing CI/CD for deploying IDMC assets and automatig routine tasks

- Troubleshoot application functionality, data quality, and performance related issues and executing/revising/manipulating UNIX, Linux, and SQL code to respond to different maintenance requests.