Job Description :

We are seeking a skilled Systems Administrator in Chennai having 8+ years of experience.

About Us :

CodeVyasa is a mid-sized product engineering company that works with top-tier product and solutions organizations such as McKinsey, Walmart, RazorPay, Swiggy, and others.

We are a team of 550+ engineers, driving innovation across Product & Data Engineering, focusing on Agentic AI, RPA, Full Stack, and GenAI-based solutions.

Must-Have Skills :

- 8+ years of experience in IT / Business Systems.

- 5+ years of hands-on experience with Customer Support Platforms.

- Hands-on experience with at least one of: Freshdesk, Zendesk, Salesforce Service Cloud, or ServiceNow.

- Strong understanding of Customer Support processes, including: Ticketing, SLA management, Ticket routing, Queues, and Omnichannel support.

- Strong experience with REST APIs, Webhooks, Middleware and system integrations.

- Experience with Workflow Automation and Low-code platforms.

- Ability to translate business requirements into scalable support-system solutions.

Key Responsibilities :

- Design, configure and enhance customer support platforms based on business requirements.

- Manage and optimize ticketing, routing, queues, SLA and omnichannel workflows.

- Develop and maintain integrations between customer support platforms and other enterprise applications using REST APIs, Webhooks and Middleware.

- Automate repetitive support processes using workflow automation and low-code capabilities.

- Gather requirements from business and customer support stakeholders and translate them into functional solutions.

- Analyze existing workflows and identify opportunities for process improvement and automation.

- Support platform configuration, testing, deployment and ongoing enhancements.

- Troubleshoot integration and workflow-related issues and coordinate with technical teams where required.

- Maintain system documentation, process flows and integration specifications.

- Ensure solutions align with business needs, scalability, security and operational requirements.

Why Join CodeVyasa ?

- Work on innovative, high-impact projects with leading global clients.

- Exposure to modern technologies, scalable systems, and cloud-native architectures.

- Continuous learning and upskilling opportunities through internal and external programs.

- Supportive and collaborative work culture with flexible policies.

- Competitive salary and comprehensive benefits package.

- Free healthcare coverage for employees and dependents.