Job Summary :

We are seeking an experienced Collaboration Solution Architect with strong expertise in Cisco Unified Communications and Collaboration technologies. The ideal candidate will be responsible for solution consulting, pre-sales engagements, architecture design, customer presentations, and technical solution ownership for enterprise collaboration and communication transformation initiatives.

The role requires a blend of technical architecture, customer-facing consulting, solution design, and stakeholder management skills, with experience designing and delivering scalable voice, video, contact center, and collaboration solutions across enterprise environments.

Key Responsibilities :

Solution Consulting & Pre-Sales :

- Partner with sales teams to identify customer business and technical requirements for collaboration and unified communications opportunities.

- Conduct customer discovery workshops, requirement-gathering sessions, and solution assessments.

- Translate business requirements into scalable collaboration architectures and solution roadmaps.

- Deliver technical presentations, demonstrations, solution workshops, and executive-level discussions.

- Support RFP/RFI responses, solution proposals, effort estimations, and BOM preparation.

Collaboration Architecture & Solution Design :

- Design enterprise-grade collaboration solutions leveraging Cisco technologies and industry best practices.

- Architect solutions across :

1. Cisco Unified Communications Manager (CUCM)

2. Cisco Unity Connection

3. Cisco Contact Center

4. Cisco Meeting Server / Webex

5. Cisco Expressway

6. Cisco IM & Presence

7. Cisco CUBE

8. Cisco Call Manager Express (CME)

- Design highly available and scalable voice, video, messaging, and conferencing solutions.

- Develop migration and modernization strategies from legacy telephony environments to modern collaboration platforms.

Unified Communications & Voice Infrastructure :

- Design and optimize IP Telephony solutions using :

1. SIP

2. H.323

3. MGCP

4. CUBE

5. Voice Gateways

6. Session Border Controllers

- Perform telephony assessments, call flow analysis, dial plan design, and capacity planning.

- Ensure interoperability between collaboration platforms and enterprise applications.

Network Readiness & Infrastructure Assessment :

- Conduct network readiness assessments for collaboration deployments.

- Evaluate :

1. LAN/WAN infrastructure

2. QoS implementation

3. Bandwidth utilization

4. Voice and video performance

5. Network security requirements

- Recommend infrastructure enhancements to support collaboration workloads.

Stakeholder & Vendor Management :

- Act as a trusted advisor for customers throughout the solution lifecycle.

- Collaborate with Cisco technical teams, OEMs, implementation teams, and project stakeholders.

- Maintain strong relationships with customers, partners, and technology vendors.

- Support technical governance and solution reviews.

Documentation & Knowledge Transfer :

- Prepare high-quality :

1. Solution Architecture Documents (SAD)

2. High-Level Designs (HLD)

3. Low-Level Designs (LLD)

4. Implementation Plans

5. Migration Strategies

6. Operational Runbooks

- Conduct knowledge transfer sessions for customers and internal delivery teams.

Skills & Expertise :

- Strong expertise in Cisco Collaboration and Unified Communications technologies, including Cisco Unified Communications Manager (CUCM), Unity Connection, Webex, Expressway, Contact Center, and IP Telephony solutions.

- Hands-on experience with SIP, H.323, MGCP, CUBE, voice gateways, dial plans, call routing, and enterprise voice architectures.

- Proven ability to design scalable collaboration solutions, conduct customer requirement workshops, and create HLDs, LLDs, BOMs, and technical proposals.

- Good understanding of Routing, Switching, LAN/WAN, QoS, and network readiness assessments for voice and video deployments.

- Experience working closely with sales teams, customers, OEMs, and implementation teams throughout the pre-sales and solution lifecycle.

- Strong knowledge of collaboration migration, modernization, and enterprise communication transformation initiatives.

- Excellent customer-facing, presentation, stakeholder management, and technical documentation skills.