Role Overview :

We are looking for a Senior Software Engineer II - Network AIOps to build, integrate, and support AI Operations, observability, automation, and data integration solutions for enterprise network environments. This is a hands-on individual contributor role working closely with Network Engineering, Infrastructure, SRE, and Operations teams.

Key Responsibilities :

- Build and support integrations between the Network AIOps platform and network/infrastructure data sources including telemetry, alerts, events, logs, incidents, and topology data.

- Develop and maintain ingestion pipelines, data normalization, enrichment, transformation, event correlation, and operational intelligence workflows.

- Integrate data sources from routers, switches, firewalls, controllers, cloud networking environments, and monitoring platforms.

- Build automation, APIs, scripts, and platform services to improve reliability, data quality, scalability, and operational efficiency.

- Support use cases including incident triage, anomaly detection, root cause analysis, event correlation, and service-impact analysis.

- Improve platform observability through dashboards, alerting, health checks, tracing, and diagnostics.

- Troubleshoot complex application, infrastructure, network, data-flow, integration, and production issues.

- Contribute to architecture/design, platform upgrades, release validation, environment management, CI/CD, testing, and secure engineering practices.

- Develop maintainable code, Python/scripts, REST APIs, and Infrastructure-as-Code solutions.

- Participate in production/on-call support and maintain technical documentation, runbooks, workflows, and integration procedures.

Required Skills :

- 5+ years of experience in Software Engineering, Platform Engineering, or Systems Engineering in production environments.

- Strong programming/scripting experience in Python, Java, Go, or JavaScript.

- Experience with data integrations, APIs, event processing pipelines, and automation.

- Strong networking fundamentals: Routing, Switching, DNS, Load Balancing, Firewalls, VPNs, and Network Monitoring.

- Hands-on experience with network telemetry/observability data such as SNMP, Syslog, Traps, Streaming Telemetry, Metrics, Events, Logs, Traces, and API-based operational data.

- Experience with AWS/Azure/GCP and modern infrastructure environments.

- Knowledge of Docker and Kubernetes.

- Experience troubleshooting and resolving complex production/integration issues.

- Understanding of CI/CD, testing, release management, and secure engineering practices.

Preferred Skills :

- Experience with Network AIOps, AI Operations, Event Intelligence, or Network Observability platforms.

- Experience integrating Monitoring Tools, ITSM, CMDB, Topology, Ticketing, and Incident/Event Management systems.

- Knowledge of data parsing, enrichment, correlation logic, and streaming/event-driven architectures.

- Exposure to ML-assisted operations, anomaly detection, and operational analytics.

- Experience with Terraform, REST APIs, Python automation frameworks, and Infrastructure-as-Code.

- Familiarity with Linux, Message Queues, JSON/YAML, authentication and integration patterns.

- Experience supporting large-scale enterprise/service-provider network environments.