Role : Lead : Analytics

Years of Experience : Minimum of 6-8 years experience

About CREW

CREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their life's to-dos and get them done effortlessly. We are reimagining the experience of getting things done, from travel to gifting to errands - with no friction, 10x faster execution, and moments of delight that keep people coming back.

Why this role matters and is different :

This is not a mature business analytics role. This is a founding analytics-builder role where you will head actionable insights from data and :

- Build the entire analytics backbone for a new business line

- Work directly with product, design and engineering to shape how CREW works

- Define metrics, frameworks, instrumentation, experiments, and insights from zero

- Be comfortable with ambiguity, sparse data, and rapidly evolving product surfaces

- Think like an owner - not an operator

If you prefer structured tasks, fixed problem statements, predictable roadmaps -this role is not for you.

If you enjoy turning chaos into systems, inventing first principles frameworks, and building something category-defining and more importantly turning insights into outcomes : this is exactly for you.

What you'll do :

Insight & Strategy :

- Analyse large, messy datasets to uncover new opportunities or failures across customer experience, agent behaviour, and AI interactions.

- Build frameworks to measure friction points and drop-offs across missions, requirement gathering, and agent workflows.

- Run deep driver analyses - what truly impacts delight, trust, and repeat usage.

- Partner with product to craft experiments (A/Bs and quasi-experiments) around UX, flows, memory engine, and agent-co-pilot tools.Automation & Self-Serve

- Translate recurring analyses into automated pipelines or self-serve dashboards.

- Build monitoring systems for TAT, SLA breaches, negative experience flags, and agent productivity.Cross-functional Leadership

- Work with Product, Design, Engineering, CX, and Business to influence decision-making.

- Evangelise the right metric vocabulary across the org.

- Create clarity and prioritisation for ambiguous problem statements through the insights you bring to the table.

What we?re looking for

Hard-skills

- Minimum of 6-8 years of experience in analytics, data science or related fields

- 4+ years hands-on experience as an IC analyst

- Strong statistical fundamentals (hypothesis testing, distributions, regression, causal inference basics)

- Experience building measurement systems and experimentation frameworks

Mindset / Behavioural Fit (non-negotiable) :

- Founder mindset : you take full ownership of problems end-to-end

- First principles thinking : you don't rely on templates

- Bias for clarity : you can convert vague questions into structured, measurable insights

- Speed + scrappiness : you don't wait for perfect data

- Taste for product : you can smell friction and know when something feels off

- High agency : you run faster than the system around you

Why Join CREW ?

- You'll shape the analytical DNA of a brand-new product from scratch

- You'll work on a fully AI native 0-1 product.

- You'll work closely with the founding product/tech/design group

- You'll help define what ?concierge powered by AI + humans? looks like at scale