Description :

Job Title : Support Engineer (Service Desk)

Location : Bangalore

Experience : 3 to 5 Years

Job Summary :

We are looking for a customer-focused Service Desk Engineer to provide L1/L2 support for enterprise users. The role involves troubleshooting hardware, software, and network issues while ensuring timely resolution of tickets and high user satisfaction.

Key Responsibilities :

- Provide L1 & L2 support via calls, email, chat, and ticketing tools

- Troubleshoot hardware, software, and network-related issues

- Support Microsoft 365 (Outlook, Teams, OneDrive)

- Manage user access via Active Directory / Entra ID

- Monitor and support SCCM deployments and client health

- Configure and deploy desktops, laptops, and mobile devices

- Support VPN, remote desktop tools, and enterprise applications

- Maintain printers, AV systems, and peripherals

- Document incidents, solutions, and SOPs

- Escalate complex issues to relevant teams

Required Skills :

- Strong troubleshooting across Windows environments

- Hands-on with Microsoft 365 and enterprise applications

- Experience with Active Directory and access management

- Knowledge of SCCM and endpoint management

- Experience with ticketing tools (ServiceNow / Jira)

- Understanding of networking basics and VPN

Preferred Skills :

- Exposure to Azure or cloud environments

- Knowledge of Intune / remote management tools

- Basic scripting (PowerShell)

- ITIL knowledge or certification

Soft Skills :

- Strong communication and customer handling skills

- Ability to work in fast-paced support environments

- Good documentation and coordination skills