Role : OpsRamp SME

- Experience in the area of Enterprise monitoring, Event Management, Infrastructure Discovery, Automation, Configuration Management and Integration with ITOM solutions

- Minimum of 5 years of hands-on experience in OpsRamp design, implementation and integration with 3rd party solutions

- Collects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer)

- Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmap

- Experience in monitoring database systems, Understand and manage systems upgrade path, scaling and automate routine tasks.

- Recommend best practice for configuration management for all OpsRamp components.

- Responsible for the formation and implementation of OpsRamp Solution standards, practices, Automations and procedures that best fits for an enterprise infrastructure.

- Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applications

- Design integration workflows using OpsRamp Platform.

- Experience with REST and SOAP web services and use of connectors for integration.

- Solid understanding of integration design patterns, SOA/EAI best practices

- Ability to troubleshoot OpsRamp (debuggers / flow analyzers) deployment issues

- Knowledge in using J2EE, XML, XSLT, JMS, JSON, SQL, Python, NodeJS

- Expertise in configuring Dynamic Applications, Business Services, Dashboard & Reports

- Hands on experience in infrastructure discovery through OpsRamp platform and onboarding the Server infrastructure on to OpsRamp platform.

- Experience in System Administration

- Experience in monitoring Agent installation, Silo configuration and management

- Experience in event management functionality.

- Netcool Omnibus / Moogsoft / Splunk / MF OpsBridge and other event management tools are added advantage.

- Experience in integration with Service Management tools like ServiceNow, BMC Remedy

- Knowledge in third party discovery tools like Service Now and BMC discovery is an added advantage.

- Strong understanding of Infrastructure network concepts and protocols.

- Experience in remediation of discovery and monitoring issues in the infrastructure

- Good analytical, problem solving, logical thinking.

- Standby support during non-office hour is required.

- Co-ordinating with support teams in resolving issues.

- Working with Vendor in updating the Patches, fixes, and version upgrades

- Interested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise Infrastructure

- Customer facing experience is a must