Role Summary :

We are looking for a Kubernetes SME to provide hands-on support for Kubernetes platform operations, troubleshooting, deployment support, and production issue resolution. The resource should be comfortable working in shifts and supporting critical enterprise workloads in a production environment.

Key Responsibilities :

- Provide day-to-day operational support for Kubernetes clusters.

- Monitor cluster health, node status, workloads, pods, services, ingress, and storage.

- Troubleshoot Kubernetes issues related to pods, deployments, services, networking, DNS, ingress, certificates, and resource utilization.

- Support application deployments, rollbacks, scaling, and configuration changes.

- Work with DevOps, application, infrastructure, security, and network teams to resolve production issues.

- Handle incidents, service requests, and change activities as per defined SLA.

- Analyze logs, events, metrics, and alerts to identify root cause.

- Support Kubernetes upgrades, patching, backup, restore, and cluster maintenance activities.

- Manage namespaces, RBAC, secrets, config maps, resource quotas, and limit ranges.

- Support container image deployment and integration with container registries.

- Assist in implementing monitoring, logging, and alerting using tools such as Prometheus, Grafana, ELK, OpenSearch, Splunk, or similar tools.

- Prepare incident reports, RCA documents, SOPs, and operational runbooks.

- Participate in shift handovers and provide status updates to stakeholders.

Required Skills :

- Strong hands-on experience with Kubernetes administration and troubleshooting.

- Good understanding of containers, Docker or containerd, images, registries, and runtime behavior.

- Experience with Kubernetes objects such as Pods, Deployments, StatefulSets, DaemonSets, Services, Ingress, ConfigMaps, Secrets, PV, PVC, and StorageClasses.

- Knowledge of Kubernetes networking, CNI, service discovery, DNS, load balancing, and ingress controllers.

- Experience with Helm charts and YAML-based deployments.

- Working knowledge of Linux administration and shell scripting.

- Understanding of CI/CD pipelines and DevOps practices.

- Experience with monitoring and logging tools.

- Knowledge of security concepts such as RBAC, network policies, image scanning, certificates, and secrets management.

- Ability to troubleshoot production issues.

Shift & Support Expectations :

- Resource should be willing to work in rotational shifts.

- Should support production incidents, planned changes, and emergency troubleshooting.

- Should be available for weekend or off-hour support during critical activities, if required.

- Should follow incident, problem, change, and escalation management processes.

Minimum Qualification :

- Bachelors degree in Computer Science, Engineering, IT, or equivalent experience.

- Minimum 45 years of hands-on Kubernetes/platform support experience.