Job Title : Technical Manager-QA

Location : Pune

Experience Level : 10+ years

Working hours : 2pm to 11pm and 3pm to 12am

Job Type : Full-Time

Work Schedule : Full-time, 5 days a week

Job Summary :

We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities :

1. Leadership & People Management :

- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.

- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.

- Mentor and develop team members through coaching, performance reviews, and growth planning.

- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

2. Transition from Delivery to People Management :

- Leverage delivery experience to align team objectives with business goals.

- Apply delivery insights to optimize team efficiency, resource planning, and execution.

- Bridge the gap between project execution and operational stability by fostering collaboration across departments.

3. IT Services & Operations Oversight :

- Manage and monitor IT service delivery performance against SLAs and KPIs.

- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

4. Process and Performance Optimization :

- Drive process improvements using metrics and data-driven decision-making.

- Ensure compliance with ITIL/ISO/SOC standards in service operations.

- Establish strong governance frameworks for delivery, testing, and support processes.

Required Qualifications :

- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.

- 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.

- Strong QA and Data support background with experience in test management, automation tools, and quality metrics.

- Proven experience in managing geographically distributed teams.

Technical & Professional Skills :

- Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool.

- Understanding of Agile, Scrum, and DevOps methodologies.

- Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

Preferred Certifications :

- ITIL Foundation or Intermediate.

- PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe).

Soft Skills :

- Strong stakeholder and client communication skills.

- Ability to translate business needs into operational goals.

- Conflict resolution, team building, and change management skills.

- Strategic thinking with a hands-on attitude.