As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.

Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description :

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Key Responsibilities :

- Incident response for production hosted environments.

- Monitor and support production systems; resolve incidents and perform root cause analysis.

- Support and execute deployments and configuration changes in production and non-production environments following change management processes.

- Coordinate between operations, business teams, delivery teams, and external vendors facilitate service restoration and delivery.

- Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement.

Skills and Competencies :

- IT degree, or equivalent experience.

- 4+ years of experience supporting enterprise application environments.

- Solid understanding of DevOps and Site Reliability Engineering practices.

- Working knowledge of SDLC principles and methodologies.

- Prior experience with Enterprise Disaster Recovery, backup processes, and system patching.

- Proficiency working with ITIL based processes and systems.

- Understanding of infrastructure hosted on GCP.

- A passion for continuous improvement.

- Ability to troubleshoot complex application, database, and system integrations.

- Monitoring system and application health and alerts.

- Flexibility in working arrangements.

- Team player and a can-do attitude.

- Strong problem solving and communication skills.

Technical Skills :

- Proficiency in C#, Python, Bash/Shell, and MS SQL development and debugging.

- Experience with ODBC, SPAN RPC, ASP, JBOSS, and .NET services/applications.

- Familiarity with monitoring and observability tools such as Elastic, LogicMonitor, Dynatrace.

- Experience with ServiceNOW, JIRA, and Confluence.

- Understanding of application debugging using Visual Studio and log analysis.

- Working knowledge of CI/CD tooling such as Jenkins, GitHub, SonarQube, NexusIQ.

- Unix and Windows Server experience.

Desirable Skills (Nice to have) :

- Exposure to Bravura products or similar Superannuation technology stacks and architecture.

- Experience working with Control-M or other batch scheduling systems.

- Experience working with Launch Darkly or similar feature enablement/release platforms.

- Awareness of evolving enterprise application architectures and integration patterns.

Key behaviors :

- Always improving : Desire to continuously improve both self and the environment that we work in.

- Collaborate : Must be able to effectively communicate and work in a co-operative manner across a range of internal and external teams and take all views and interests into account when formulating outcomes.

- Accountability : Must take full ownership of their assigned responsibilities and the outcomes of our support.

- Customer Focus : Must understand that internal and external customers are at the heart of our support focus.