About SquadStack :

At SquadStack, we're rebuilding the contact center for the AI era.

Our platform fuses AI agents with human expertise to run every customer conversation flawlessly - boosting conversions, elevating customer experiences, and sealing every revenue leak for leading consumer brands.

Backed by - 190- crores and driven by 200+ passionate teammates, we're charging into a new phase of hyper- growth.

We believe that longer-term, people >> product & profits, and prioritize culture over everything else.

We are looking for individuals with the right mix of hunger, passion, and cultural-fit to join us in this journey.

If you're excited by this, come build SquadStack with us!

About the role :

- We're hiring a Technical Solutions Engineer to build and lead this function from the ground up.

- In this high-impact role, you'll act as a tech evangelist driving product adoption through demos, walkthroughs, and technical support.

- You'll work closely with sales, product, and engineering teams to craft and deliver solutions that meet customer needs.

- Strong problem-solving skills, clear communication, and the ability to simplify complex tech for diverse audiences are key.

- This is a unique opportunity to shape product direction and create meaningful customer value.

Roles & Responsibilties :

- Collaborate with customers and internal stakeholders to gather detailed integration requirements.

- Understand business use cases and identify all necessary integration touchpoints (e.g , event triggers, data flows).

- Maintain API documentation, including monitoring integrations APIs and reporting APIs health

- Participate in customer calls to gain clarity on operational needs and calling script dependencies.

- Define and document the data required to support both business logic and operational execution.

- Set up integration configurations as per the agreed-upon use cases.

- Conduct thorough testing and validation to ensure seamless end-to-end integration.

- Communicate blockers, risks, and dependencies clearly across internal and external teams.

- Maintain clear and comprehensive documentation, including well-written Minutes of Meetings (MoMs).

- Actively contribute to product development by getting involved in feature-building discussions and independently owning feature implementations where appropriate.

Requirements :

- Entry level experience (1-2 years) in a similar role.

- Bachelor's degree in engineering or a related field is required.

- Strong understanding of RESTful APIs and webhooks.

- Proficient in Python - capable of reading and debugging codebases to resolve integration issues.

- Able to write SQL queries for debugging and data validation.

- Solid understanding of data security practices - including encryption, secure credential storage, and API-level access controls.

- Excellent communication skills - confident in leading client discussions and driving clarity.

- You'll be communicating with both technical & non-technical people as part of your role.

- Assertive and pragmatic - comfortable pushing back or saying "no" when needed to ensure business alignment.

- Strong documentation skills - consistently produces clear, structured technical and meeting documentation.

- Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.

Adaptability: Quick learner with the ability to adapt to evolving technologies, products, and client needs.

Time Management: Able to operate under pressure and manage high-stakes, time-sensitive situations effectively.