Job Description :

- 5+ years experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge.

- Should possess strong scripting knowledge in PERL, Shell/VB, Python etc.

- Should have experience in Integrations with other tools.

- Should have strong understanding of Splunk development, Implementation Administration.

- Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.).

- Should have been part of the team in High Availability configuration in complex environment.

- Experience with REST and web services interfaces, XML, JSON.

- Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI.

- Experience in Splunk Dashboard development (Plus).

- Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer.

- Should be a fast learner of various other tools and integrate where possible.

- Should possess good communication and interpersonal skills.

- Out of the Box Thinker with technical Savoir-faire.

Responsibilities :

- To adhere to quality standards, regulatory requirements and company policies.

- To provide support for on call escalations and doing incident and problem management.

- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.

- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.