Sphere Global Solutions - Technical Support Lead

Location : Mohali Sector 74.

Key Responsibilities :

IT Asset Management :

- Maintain an up-to-date inventory of all IT assets (laptops, desktops, monitors, mobile phones, peripherals, etc.)

- Tag, track, and record allocation and decommissioning of IT assets.

- Ensure timely procurement, configuration, and disposal of IT equipment.

- Conduct regular audits and asset lifecycle reviews.

Office 365 Administration :

- Manage and support Office 365 tenant including Exchange, SharePoint, OneDrive, Teams, and Microsoft Intune.

- Create and manage user accounts, distribution groups, and shared mailboxes.

- Enforce security policies and handle data loss prevention (DLP) configurations.

- Monitor licence usage and recommend cost-optimisation where possible.

End-User Support :

- Provide first and second-line IT support to all office staff (hardware/software issues).

- Troubleshoot Windows-based systems, printer issues, network connectivity problems, and common business application faults.

- Support employee onboarding and offboarding (device setup, access provisioning, account closure).

- Train users on basic tech hygiene and IT security best practices.

Networking & Infrastructure :

- Manage LAN/WiFi connectivity and escalate to providers when necessary.

- Oversee switches, routers, and wireless access points in conjunction with external network support partners if needed.

- Monitor uptime and performance of the office internet and troubleshoot outages.

- Ensure patching and antivirus systems are current and monitored.

Compliance & Security :

- Enforce endpoint security standards including antivirus, firewall, and device encryption.

- Maintain software licensing compliance and ensure all installations are authorised.

- Support internal IT security audits and recommend improvements.

- Ensure backups (local/cloud) are running and recoverable.

Required Skills & Experience :

- Minimum 5-10 years of hands-on experience in IT support or infrastructure management.

- Strong experience with Microsoft Office 365 administration (Exchange, Teams, SharePoint).

- Solid knowledge of Windows OS and desktop/laptop troubleshooting.

- Familiarity with Active Directory, DNS, DHCP, and IP networking.

- Experience with remote support tools (e.g AnyDesk, TeamViewer, Microsoft Remote Desktop).

- Ability to manage IT assets and document procedures effectively.

- Excellent communication and stakeholder management skills.

- Experience with small office network setups preferred.

Desirable Skills :

- Knowledge of Microsoft Intune, Azure AD, or Endpoint Manager.

- Understanding of basic scripting or automation tools (PowerShell).

- Experience supporting hybrid work environments (VPN, remote desktop).

- ITIL certification is a plus.

Personal Attributes :

- Proactive, self-motivated and able to work independently.

- Detail-oriented with strong organisational skills.

- Able to explain technical concepts in simple, user-friendly terms.

- Calm under pressure and responsive to urgent issues.

- A team player willing to roll up their sleeves and get things done.