Daily Responsibilities :

- Manage L2 incident tickets and service requests within defined SLAs.

- Monitor M365 health dashboards and resolve service availability alerts daily.

- Administer Microsoft Defender policies and investigate security alerts for endpoints.

- Manage user identities, access permissions, and group memberships in Entra.

- Deploy and manage Intune policies for mobile devices and laptops.

- Ensure seamless integration of M365 security logs with SOC.

- Execute license migrations and user data transfers to new subscriptions.

- Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.

- Analyze M365 and Azure logs to troubleshoot complex technical issues.

- Facilitate Windows OS upgrades to Enterprise editions.

- Generate weekly usage reports and security compliance posture for management.

- Provide technical support for M365 Outlook, Teams, and Office applications.

Additional Responsibilities :

- Create and update technical documentation for internal knowledge base systems.

- Conduct user awareness training sessions for new M365 feature adoption.

- Build strong personal relationships with new customers and build rapport with their users.

- Assist in the rollout and configuration of Microsoft 365 Copilot.

- Support internal audits by providing evidence of security policy compliance.

- Coordinate with Microsoft OEM support for resolving complex L3 issues.

Technical Capabilities :

- Should have minimum BE/B Tech/MCA Degree.

- With minimum 0-3 years of relevant experience in M365 solution and Valid Certification in M365 Components or MCSA.

- Should have good communication skills.