Role & Responsibilities :

- Provide Level 2 operational and technical support for Microsoft 365 and Intune service.

- Administer and troubleshoot Microsoft 365 workloads including :

Exchange Online.
SharePoint Online.
OneDrive for Business.
Microsoft Teams.
Azure Active Directory (Entra ID).

- Manage and support Microsoft Intune (Endpoint Manager) for :

Windows 10/11 device enrollment (Azure AD Join / Hybrid Join).
Configuration and compliance policies.
Application deployment and updates.
Endpoint security and baseline policies.

- Troubleshoot and resolve complex issues related to :

Device provisioning via Windows Autopilot.
Conditional Access, MFA, and SSO.
Windows Hello for Business.
BitLocker encryption and recovery.
Defender for Endpoint integration.

- Perform incident management, service request handling, and change support ensuring adherence to defined SLAs.

- Conduct root cause analysis, implement corrective actions, and prevent recurrence.

- Work closely with L3 engineering teams, OEMs, and Microsoft support for critical incidents.

- Support endpoint hardening, security compliance, and audit requirements as per Digiyatra / government standards.

- Maintain and update SOPs, technical documentation, and operational runbooks.

- Participate in production support, patching activities, and security rollouts.

- Ensure strict adherence to information security and data privacy guidelines applicable to government projects.

Mandatory Technical Skills :

- Strong hands-on experience in Microsoft 365 Administration.

- Proven expertise in Microsoft Intune / Endpoint Manager.

- Deep knowledge of :

Azure AD (Entra ID).
Conditional Access & MFA.
Device Compliance & Configuration Profiles.
Windows 10/11 Endpoint Management.

- Experience in Autopilot deployment and troubleshooting.

- Practical knowledge of PowerShell scripting for admin automation.

- Exposure to Defender for Endpoint & Endpoint Security policies.

- Familiarity with ticketing tools and ITIL-based support processes.