Experience :

- 6-10 years of relevant business experience in a customer-focused or process-driven environment.

- Hands-on experience with automation tools and platforms used in enterprise settings.

- Proven track record in leading small to medium-sized projects

- Familiarity with agile methodologies and training delivery to large audiences.

- Demonstrated success in identifying and implementing process improvements

Description of Role :

- This position is expected to deliver enhanced value across five core areas:

Risk & Control :

- Strengthening governance and system controls through global process and template design.

Process Effectiveness :

- Improving accuracy and reliability to drive better cash and working capital outcomes.

Process Efficiency :

- Embedding standard processes into ERP systems and continuous improvement initiatives.

Quality Service :

- Elevating customer experience through skilled, professional teams.

Capability :

- Building future leadership and deep domain expertise through structured talent development.

- The Digital Solution Analyst is responsible for designing, developing, and maintaining automation solutions using platforms such as Automation Anywhere, Microsoft Power Platform, and Office 365.

- This role focuses on improving business processes by reducing manual errors, enhancing system controls, and increasing productivity. The analyst also plays a key role in coaching citizen developers, promoting digital tools, and fostering innovation across global teams.

Skills & Technologies :

- Microsoft Power Platform (Apps, Automate, BI, Dataverse, ALM)

- Automation Anywhere, Salesforce, SAP

- Orchestration tools (e.g., Mulesoft, IHub)

- JavaScript, C#, Python, Power Query, Power Fx, VBA

- Azure Boards, ServiceNow, Visual Studio, Jupyter, BifrostAzure Storage Explorer, Azure Document Intelligence Studio

Key outcomes and accountabilities :

- Collaborate with process architects, solution designers, and citizen developers to identify automation opportunities.

- Design scalable automation solutions applicable across geographies and business units.

- Train and enable citizen developers and Automation CoE teams to implement reusable solutions.

- Stay current with emerging technologies and assess their potential impact through proof-of-concept initiatives.

- Support large-scale automation projects and contribute to solution architecture.

- Ensure all automation solutions are compliant, well-documented, and aligned with governance standards.

- Provide training and guidance on automation tools and best practices.

- Maintain high-quality output and meet deadlines for deliverables impacting internal and external stakeholders.

- Continuously review and enhance existing automation solutions

- Promote collaboration, knowledge sharing, and a positive team culture across global teams

Pre-requisites :

- Strong learning agility and adaptability to new technologies

- Excellent communication and stakeholder engagement skills

- Analytical mindset with a focus on process orientation and problem-solving

- Effective time management and ability to prioritize under pressure

- High customer focus and flexibility in dynamic environments

- Ability to build networks and foster collaboration across teams

- Fluency in business English and strong interpersonal influence

- Build relationships, respond efficiently, and negotiate effectively.

- Foster team spirit, adapt to change, and support others.

- Manage tasks, assess risks, and respond to emergencies

- Encourage innovation, challenge norms, and see the bigger picture.