Software Engineer - IT Infrastructure

Role & Responsibilities :

We are seeking an experienced IT Infrastructure/System Administrator to manage, secure, and optimize our IT environment. The ideal candidate will have expertise in enterprise-grade tools, strong troubleshooting skills, and hands-on experience configuring secure integrations, managing endpoint deployments, and ensuring compliance across platforms.

- Administer and manage Office 365 suite (Outlook, SharePoint, OneDrive, Teams etc) and related services/configurations.

- Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.

- Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.

- Administer Jira, FortiGate firewalls and Wi-Fi, antivirus solutions, and endpoint management systems.

- Provide network administration : routing, subnetting, VPNs, and firewall configurations.

- Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.

- Manage Assets Explorer for device and asset management/inventory.

- Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.

- Provide remote support for end-users, ensuring quick resolution of technical issues.

- Monitor IT systems and network for performance, security, and reliability, ensuring high availability.

- Collaborate with internal teams and external vendors to resolve issues and optimize systems.

- Document configurations, processes, and troubleshooting procedures for compliance and

knowledge sharing.

Ideal Candidate :

Proven hands-on experience with :

- Office 365 administration and compliance.

- User onboarding/offboarding processes.

- Compliance, audit, and inventory management tools.

- Jira administration, FortiGate firewall, Wi-Fi, and antivirus solutions.

- Networking fundamentals : subnetting, routing, switching.

- Patch management, updates, and vulnerability remediation across Windows, Linux, and

macOS.

- Assets Explorer/inventory management

- Strong troubleshooting, documentation, and communication skills.

Preferred Skills :

- Scripting knowledge in Bash, PowerShell for automation.

- Experience working with Jira and Confluence