We are seeking a skilled ServiceNow Developer who is willing to work onsite from Gudivada and support global stakeholders during EST hours.

The ideal candidate will have strong hands-on experience in ServiceNow development, ITSM modules, and ITIL-aligned processes, with the ability to deliver scalable and high-quality ServiceNow solutions in a fast-paced environment.

Responsibilities:

- Design, develop, configure, and implement ServiceNow applications following best practices.

- Customize and enhance ITSM modules such as Incident, Problem, Change, Service Request, CMDB, Asset, Knowledge, and Service Catalog.

- Develop and maintain workflows, Flow Designer flows, business rules, script includes, client scripts, UI policies, and UI actions.

- Build and support custom applications, dashboards, reports, and performance analytics.

- Integrate ServiceNow with third-party systems using REST/SOAP APIs, Integration Hub, and MID Server.

- Ensure CMDB accuracy, CI relationship management, and support discovery/service mapping activities.

- Collaborate closely with business users and global stakeholders to gather requirements and deliver effective technical solutions.

- Perform platform upgrades, patches, and ensure system stability during EST support hours.

- Troubleshoot production issues and optimize ServiceNow performance.

- Maintain clear technical documentation for customizations and integrations.

Qualifications:

- 6-8 Years of Proven hands-on experience as a ServiceNow Developer.

- Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes).

- Solid experience with ITSM modules and good understanding of ITIL processes.

- Experience with Flow Designer, Service Catalog, Workspace customizations, and UI configurations.

- Knowledge of ServiceNow security, ACLs, data models, and integrations.

- Ability to work onsite from Gudivada and support EST time zone operations.

- Excellent communication, coordination, and problem-solving skills.