1. Proactive Monitoring :

- Proactive Monitoring of all the servers using BSE tools

- CPU & Memory utilization & monitoring

- Microsoft Windows Resources, Event logs & critical services Monitor

- Monthly report on server availability

2. Incident Management :

- Respond to and own Incident till resolution

- Engage customer contracted hardware and software support vendors to facilitate incident resolution

- Work with customer support teams to review & resolve incidents

- Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required

3. System Recovery & Problem Management :

- Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required

- Perform restoration of all components at time of system failure or file system corruption

- Correlate related incidents together into a problem ticket and manage through the problem management process

4. Server & Virtualization Management :

- Patch OS for Security patches and release management for the same

- Creation/deletion/configuration of VMs, Creating/Deleting VM Snapshots

- Reporting VM performance status using Native tools/monitoring tools

- Manage Hyper-V 2012/2016 Clusters

- Manage Access rights and folders

- OS hardening as per the policy recommendations by BSE

- IIS Basic troubleshooting

- Server Inventory Management