Role Overview:

We are seeking an experienced Delivery Operations & Governance leader to drive operational excellence, governance, and portfolio-level oversight across multiple delivery units.

This is not a delivery management role responsible for day-to-day project execution. Instead, the role focuses on creating visibility, driving accountability, enabling decision-making through data, and ensuring consistent operational rigor across the organization.

Key Responsibilities:

Delivery Governance & Operational Excellence:

- Establish and drive governance frameworks across delivery portfolios and business units.

- Ensure consistent execution of operational reviews, business cadences, and leadership reporting.

- Monitor portfolio health through defined KPIs, metrics, and governance mechanisms.

- Identify execution risks, operational bottlenecks, and governance gaps, and drive resolution.

Portfolio Oversight:

- Partner with Portfolio Heads and Delivery Leaders to improve operational efficiency and visibility.

- Provide leadership with portfolio-level insights, trends, risk indicators, and recommendations.

- Ensure timely reporting of key delivery, resource, financial, and operational metrics.

- Track strategic initiatives and drive closure through structured follow-ups.

Process & Scalability:

- Design and implement scalable delivery operations processes.

- Continuously improve governance mechanisms, reporting structures, and operating rhythms.

- Standardize operational practices across portfolios while accommodating business-specific requirements.

- Drive automation and efficiency initiatives wherever applicable.

Stakeholder Management:

- Work closely with senior leadership, delivery teams, PMOs, and support functions.

- Act as a trusted advisor to leadership on operational effectiveness and organizational scalability.

- Facilitate executive reviews and governance forums.

Resource & Capacity Governance:

- Partner with Resource Management and Delivery Leadership teams to improve workforce planning visibility.

- Support leadership in understanding utilization trends, demand forecasting, and capacity planning.

- Ensure operational alignment between business demand and resource availability.

What This Role Is Not:

- Not a Delivery Manager role.

- Not responsible for day-to-day project execution.

- Not responsible for managing delivery teams directly.

Required Qualifications:

- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.

- MBA from a premier institution preferred.

- PMP, PgMP, Agile, Scrum, or equivalent certifications preferred.

- 14-18 years of experience in technology services, consulting, or engineering organizations.

- Significant experience in one or more of:

1. Delivery Operations

2. PMO Leadership

3. Portfolio Governance

4. Resource Management Office (RMO/RMG)

5. Program Governance

6. Enterprise Delivery Excellence

- Strong understanding of software delivery lifecycles and technology services organizations.

- Experience working with large delivery portfolios and cross-functional stakeholders and Change Management.

- Demonstrated ability to create structure, solve ambiguous operational challenges, and drive execution independently.