ServiceNow TSM Developer

Job Title : ServiceNow TSM (Telecommunications Service Management) Developer

Experience : 4 to 8 Years

Job Location : Hybrid - Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Kochi, Kolkata, Mumbai, Noida, Pune and Vadodara is required

Notice Period : Immediate joiner or within 1520 days preferred.

Job Description :

We are looking for a highly skilled ServiceNow TSM Developer with strong end-to-end experience in the Telecommunications Service Management (TSM) module. The ideal candidate will have hands-on experience in designing, developing, and implementing TSM solutions, along with strong scripting and integration skills.

Key Responsibilities :

- Design, develop, and implement solutions within the ServiceNow TSM module.

- Perform end-to-end TSM implementation including Incident, Problem, Change, Configuration, and Service Catalog related to Telecom domain.

- Develop and maintain server-side and client-side scripts, business rules, workflows, and UI policies.

- Integrate ServiceNow with external systems using REST/SOAP APIs, MID server, or other integration tools.

- Troubleshoot and resolve issues in TSM processes and configurations.

- Collaborate with stakeholders to understand business requirements and provide technical solutions.

- Conduct unit testing, system testing, and support user acceptance testing.

- Prepare technical documentation and ensure adherence to best practices.

TSM Submodules (Hands-on Experience Required) :

- Service Inventory Management (SIM) : Managing telecom service inventory, service assets, and configurations.

- Service Order Management (SOM) : Managing service orders, order tasks, and fulfillment processes.

- Service Catalog Management : Designing and configuring telecom service catalog offerings.

- Product Model Management (PMM) : Maintaining product models, offerings, and service packages.

- Service Portfolio Management : Managing the portfolio of telecom services.

- Telecommunications Service Assurance (optional) : Monitoring and ensuring service performance and availability.

Skills & Qualifications :

- 4+ years of hands-on experience with ServiceNow TSM module and submodules mentioned above.

- Strong scripting skills : JavaScript, Glide API, Client Scripts, Business Rules, UI Actions, and UI Policies.

- Experience with ServiceNow integrations (REST, SOAP, MID Server, LDAP).

- Strong understanding of Telecom domain processes such as Service Inventory, Service Orders, Product Catalogs, and Service Delivery.

- Good communication and interpersonal skills to interact effectively with cross-functional teams.

- Ability to work independently.