ServiceNow Technical Lead - ITOM/CMDB Modules

Job Title : ServiceNow Technical Lead

Location : Bangalore, Karnataka, India

Experience : 8 to 12 Years

Shift : Flexible

Job Overview :

- Architect, develop, and maintain ServiceNow applications, modules, and integrations.

- Translate business outcomes into technical specifications and workflows.

- Define and enforce development, security, documentation, and system health standards.

- Lead regular patching, upgrade planning, and implementation efforts.

- Conduct quality assurance, test planning, execution, and defect resolution.

- Ensure platform stability through health monitoring, remediation, and performance management.

- Lead DevOps implementation for ServiceNow (CI/CD, ATF, Git integration).

- Build complex workflows, business rules, client/server scripts, and automations using Flow Designer.

- Develop robust integrations using REST/SOAP APIs, Integration Hub, MID Servers, and third-party connectors (Microsoft, AWS, Azure, Jira, etc.).

- Maintain and enhance CMDB health and discovery capabilities with ITOM modules.

- Identify automation and digitization opportunities for process improvement.

- Prepare and maintain detailed technical documentation, architecture diagrams, and user guides.

- Ensure platform compliance with IT security, data privacy, and audit requirements.

- Mentor junior developers and conduct code reviews to ensure best practices.

- Provide on-call production support and ensure timely resolution of incidents.

- Stay current with ServiceNow releases, recommending and implementing platform enhancements.

Required Qualifications :

- Bachelors degree in Computer Science, Information Systems, or related technical field (or equivalent experience).

- 8+ years of progressive experience in ServiceNow development and platform architecture.

- Strong expertise in Configuration Management, CMDB, and CSDM.

- Hands-on experience with ITSM, ITOM, IRM/GRC, and other key ServiceNow modules.

- Proven experience with Agile/Scrum methodologies.

- Strong scripting skills in JavaScript, Glide API, and working knowledge of HTML, CSS, and AngularJS.

- Experience with Integration Hub, REST/SOAP APIs, OAuth2, and MID Servers.

- Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.

- Familiarity with App Engine Studio, UI Builder, and Workspaces.

- Strong understanding of data modeling, process automation, and scalability strategies.

- Excellent communication and stakeholder management skills.

Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

Preferred Attributes :

- Experience with HRSD, CSM, Citizen Development, and/or custom scoped applications.

- Proven ability to lead end-to-end project execution, engaging cross-functional teams effectively.

- Experience with enterprise-level upgrades and release readiness testing.

- Curious mindset and commitment to continuous learning and innovation within the ServiceNow ecosystem.