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Job Description

Experience Required :

- 5-10+ years of overall ServiceNow experience

- 4+ years of hands-on experience specifically in SPM/PPM

Key Responsibilities :


Functional Expertise :


- Strong understanding of PMO processes, project intake, and portfolio lifecycle management.

- Expertise in Project Management, Demand Management, Resource Management, Agile/SAFe delivery, and Financial Planning/Budgeting.

- Experience implementing and supporting Application Portfolio Management (APM) including capabilities, tech portfolios, lifecycle, and rationalization.

- Ability to design and configure Roadmaps, Objectives & Key Results (OKRs), and strategic planning modules.

Technical Skills :


- Hands-on development expertise in ServiceNow SPM modules:
  • Demand, Project, Resource, Agile, Financials
  • APM : Capabilities, Technology Portfolios, Application Lifecycle
- Strong proficiency in JavaScript, Glide scripting, UI policies, business rules, script includes, workflows, and Flow Designer.

- Experience integrating ServiceNow using REST/SOAP APIs, IntegrationHub, and MID Server.

- Ability to create dashboards, reporting, and analytics using Performance Analytics (preferred).

- Collaboration & Stakeholder Management

- Excellent communication skills with the ability to collaborate with PMO, CIO Office, Enterprise Architecture, Finance, and other business teams.


- Strong stakeholder engagement skills to gather requirements, lead workshops, and deliver functional/technical solutions.


Preferred Skills & Certifications :

- ServiceNow Certifications :
  • CSA - Certified System Administrator (preferred/required depending on level)
  • CIS-SPM or CIS-PPM
  • CAD - Certified Application Developer
Additional Experience :


- Experience working with SAFe / Agile frameworks.


- Integrations with Jira, Azure DevOps (ADO), and other delivery tools.

- Experience in Financial Management, cost modeling, budgeting workflows.

- Exposure to enterprise-level governance teams (PMO, Architecture, Finance, CIO Office).

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