- Configure and develop on the ServiceNow platform with a deep understanding of its core features, secure operations, and exception handling.

- Define architectural and design elements for ServiceNow solutions, including data models, workflow diagrams, and access control models.

- Analyze business requirements, define and document user stories, and create UI mockups to support project delivery.

- Lead end-to-end use case design, workflow configuration, customization, and deployment to higher environments.

- Conduct ServiceNow training sessions and provide advanced support to teams.

- Promote best practices, perform regular code reviews, and drive ServiceNow excellence across projects.

- Collaborate with stakeholders to ensure solutions align with business needs, regulatory requirements, and risk frameworks.

Qualifications & Skills :

Must Have :

- 3 to 5 years of relevant ServiceNow experience in modules like IRM, SIR, VR, TPRM, BCM.

- Strong knowledge of workflow design, APIs, web services, and integrations.

- Hands-on experience with UI Builder, Flow Designer, Business Rules, Client Scripts, ACLs, and migration to higher environments.

- Expertise in defining epics and user stories, and a hands-on approach to driving project success.

- Experience in code reviews, solution design, automation, and platform upgrades.

- Delivered at least 2 to 3 full-cycle ServiceNow projects.

Mandatory Certification : ServiceNow Certified System Administrator.

Good to Have :

- Implementation experience in IRM or Security Operations modules (Risk, Audit, Policy, Vendor Risk, SIR).

- Knowledge of ITAM, SAM, HAM, CMDB.

- Certifications such as CAD, CIS-Risk & Compliance, CIS-SIR, CIS-TPRM, CIS-VR.

- Familiarity with GRC tools like RSA Archer or MetricStream.