ServiceNow Solution Architect

Job Title : ServiceNow Solution Architect

Experience Required : 8+ years (6+ years relevant to ServiceNow)

Work Location : Bangalore / Chennai / Hyderabad / Nagpur

Mode of Interview : Video (Teams Call)

Domain : Telecom

Job Overview :

We are seeking an experienced ServiceNow Solution Architect with proven expertise in leading full-cycle ServiceNow implementation and transformation initiatives. The ideal candidate will bring deep knowledge of ITSM, ITOM, and integration best practicesalong with strong stakeholder management skills and a commitment to continuous platform improvement.

Key Responsibilities :

1. ServiceNow Implementation & Transformation :

- Lead end-to-end ServiceNow implementation and digital transformation projects.

- Design, configure, and deploy scalable ServiceNow solutions with focus on ITSM & ITOM.

- Define platform governance, architecture, and development standards.

2. Integration Expertise :

- Develop REST API-based integrations between ServiceNow and external systems.

- Implement eBonding integrations for cross-platform synchronization.

3. Solution Architecture :

- Translate business requirements into scalable technical designs.

- Provide architecture oversight and technical leadership throughout the project lifecycle.

4. BAU Operations :

- Manage daily ServiceNow operations, updates, and upgrades.

- Ensure platform stability, resolve issues, and maintain performance.

5. Module Expertise :

- Strong hands-on experience with ITSM (Incident, Problem, Change, Catalog, etc.)

- Expertise in ITOM (Discovery, Event Management).

- Familiarity with CSM, SPM, SAM/HAM modules is a strong plus.

6. Stakeholder Collaboration :

- Act as a ServiceNow subject matter expert to business and IT stakeholders.

- Conduct workshops, user training, and stakeholder demos.

7. Continuous Improvement :

- Recommend enhancements based on platform updates and business feedback.

- Stay current with ServiceNow releases, new modules, and trends.

Mandatory Skills :

- ITSM, ITOM, CSM

- REST and eBond integrations

- Workflow automation, Virtual Agent, Predictive Intelligence, Mobile Apps

- Proven leadership in full-cycle ServiceNow transformation projects

Certifications Required :

- CSA (Certified System Administrator)

- CAD (Certified Application Developer)

- ITSM Certification

- ITIL Certification

Desired Skills :

- Knowledge of SAM (Software Asset Management) and HAM (Hardware Asset Management) modules