- Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.

- Collaborates with business analysts and project managers to develop appropriate technical solutions, offering advice on options, risks, and impacts on business processes and technical architecture.

- Communicates technical problems and solutions clearly to both technical and non-technical audiences.

- Demonstrates thorough knowledge of the ServiceNow platform suite (ITSM is a must).

- Develops and implements applications, platform configurations, and customizations following the smart-customization approach, ensuring efficient and effective solutions tailored to business needs.

- Designs, develops, and implements solutions for modules including Incident, Problem, Change, Request, Asset, Knowledge Management, CMDB, and GRC.

- Responsible for managing and developing new and existing integrations with external tools and applications using REST, SOAP, and other web services.

- Develops custom flows for various modules using Flow Designer, Integration Hub, including development of custom flow actions.

- Ensures adherence to ServiceNow and software development best practices and principles.

- Provides comprehensive business intelligence support through Performance Analytics and the Reporting engine.

- Creates comprehensive documentation, including technical design documents, user guides, and developer notes, to ensure clear communication and knowledge transfer across teams.

- Provides technical support and training to end-users and junior developers upon request.

Requirements :

- Degree in computer science, management information systems, or related field preferred.

- Several years of practical development on the ServiceNow platform.

- Strong knowledge of JavaScript, HTML, CSS (SASS), AngularJS, Bootstrap, AJAX, SQL, and other web development technologies.

- 5+ years of experience working with ServiceNow, ideally CSA, CAD, and CIS-ITSM certifications.

- Good understanding of project management phases, techniques, and tools as well as ability to work together with Project Manager.

- Comfortable working in a fast-paced technology environment.

- ITIL v3 Foundation certificate is advantageous.

- Proficient communication skills in English and effective presentation skills.