ServiceNow Developer - ITSM/ITOM Modules

Core ServiceNow Skills :

- Strong hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, Request Management).

- Proficient in ITOM modules : Discovery, Service Mapping, Event Management, Cloud Management.

- Expertise in customizing and developing ServiceNow applications using JavaScript, Glide API, and ServiceNow Studio.

- Experience in developing and integrating CMDB and ensuring CI data accuracy.

Development & Scripting :

- Experience with Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes.

- Skilled in Flow Designer, Workflows, and Orchestration.

- Development of custom applications using ServiceNow's App Engine.

Integration & Automation :

- Knowledge of MID Server, Web Services (REST/SOAP) integrations.

- Experience in integrating with third-party monitoring tools like SolarWinds, Zabbix, Nagios for ITOM.

- Experience with Event Rules, Alert Management, and Connector configurations.

Platform Administration :

- Good understanding of ServiceNow platform architecture, upgrades, and performance optimization.

- Familiar with Access Controls, Roles, and Security Rules.

Process & Methodology :

- Working knowledge of ITIL framework and aligning ServiceNow configuration to ITIL best practices.
- Experience working in Agile/Scrum environments with tools like JIRA or Azure DevOps.