ServiceNow Developer - ITSM/HRSD/GRC Modules

Key Responsibilities :

- Customize, develop, and implement ServiceNow applications, including ITSM, HRSD, GRC, SecOps, and Custom Apps or App Engine to meet business requirements.

- Utilize your Certified Application Developer (CAD) certification to develop custom modules, integrate systems, and ensure seamless application functionality on the ServiceNow platform.

- Work closely with business analysts, stakeholders, and IT teams to gather requirements, design solutions, and deliver high-quality results.

- Design, configure, and develop new modules, workflows, and user interfaces for ITSM, HRSD, GRC, SecOps, and other ServiceNow modules.

- Implement automated workflows and processes to enhance service delivery and operational efficiency.

- Perform testing and validation of developed solutions to ensure accuracy and performance optimization.

- Create and maintain detailed technical documentation for all customizations, integrations, and processes.

- Follow ServiceNow best practices for development and deployment.

- Provide ongoing support for ServiceNow applications, including resolving technical issues, performing upgrades, and implementing enhancements.

Required Skills & Qualifications :

- Hands-on experience with ServiceNow ITSM, HRSD, GRC, SecOps, and App Engine or Custom Application development.

- Certified Application Developer (CAD) certification.

- Experience with ServiceNow scripting (JavaScript, GlideScript, etc.), business rules, UI actions, UI policies, and creating custom applications.

- Familiarity with ServiceNow ITSM (Incident, Problem, Change, Knowledge, Request Management), HRSD, GRC, and SecOps modules.

- Experience with integrating ServiceNow with external systems using REST/SOAP APIs, connectors, and web services.

- Expertise in creating and optimizing workflows and automating processes within ServiceNow.

- Strong analytical and troubleshooting skills to resolve complex technical issues.

- Excellent communication and collaboration skills to work effectively with internal teams and business stakeholders