- Design and develop complex integration solutions between ServiceNow and external tools (e.g., Salesforce, SCOM, MuleSoft, SnapLogic, Perspectium) and also ServiceNow-to-ServiceNow integrations as per business needs.

- Implement custom Bi-directional Integrations with in-depth knowledge of Inbound and Outbound Integrations, REST, and SOAP services.

- Identify and design ServiceNow integration requirements, including ServiceNow Mid-tier setup, Event Management integration, and Service Mapping & Discovery integration (CMDB).

- Develop and configure ServiceNow ITSM applications and Service Portal in accordance with customer requirements and best practices.

- Collaborate with business stakeholders to gather and analyze requirements, translating them into technical specifications and solutions.

- Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow

Designer.

- Create JavaScript server/client code and components including Script Includes, Business Rules, Client Scripts, and ACLs.

- Create, modify, and publish service catalog items and Record Producers.

- Suggest and implement proposals for process improvements within projects, once agreed upon.

- Provide technical documentation on modules/products, following company standards on

customer projects.

- Support and perform system testing and systems integration testing.

- Support user acceptance testing, go-live activities, and early life/warranty support periods.

- Stay up-to-date with the latest ServiceNow features and functionalities, making

recommendations for improvement.

Requirements :

- 1+ years of hands-on experience with ServiceNow ITSM process implementation.

- In-depth knowledge of the ServiceNow Platform, technology, development, and integration capabilities.

- Hands-on experience with ITSM modules : Incident Management, Problem Management, Change Management, Knowledge Management, etc.

- In-depth knowledge of designing and developing complex solutions for integration of ServiceNow with external tools (e.g., Salesforce, SCOM, MuleSoft, SnapLogic, Perspectium) and ServiceNow-to-ServiceNow integration.

- Hands-on experience with Inbound and Outbound Integrations, including REST and SOAP services.

- Proven experience in implementing custom Bi-directional Integrations and Custom REST/SOAP services.

- Experience with ServiceNow Mid-tier setup, Event Management integration, and Service Mapping & Discovery integration (CMDB).

- Proficiency in developing and configuring ServiceNow ITSM applications and Service Portal.

- Ability to gather and analyze requirements from business stakeholders and translate them into technical specifications.

- Strong skills in developing UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.

- Expert in creating JavaScript server/client code and components : Script Includes, Business Rules, Client Scripts, ACLs.

- Experience in creating, modifying, and publishing service catalog and Record Producers.

- High level of product and solution knowledge, maintaining an up-to-date skills profile in ServiceNow and JavaScript, HTML.

- Ability to drive business requirements and take an active/leading role with customer stakeholders, including C-level/director level/users.

- Strong advisory and mentoring skills, with the ability to provide hands-on assistance to other team members regarding technical solution design and execution.

- Ability to develop and document best practice approaches and reusable assets for the deployment team.

- Experience in creating and designing user stories, assessing solutions built by developers, and performing system/integration testing.