- Develop, configure, and customize ServiceNow ITOM solutions based on business requirements.

- Work on ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB.

- Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

- Build automation using Flow Designer and Workflows.

- Configure and maintain Discovery schedules, patterns, probes, sensors, and related components.

- Develop and maintain integrations with monitoring and enterprise systems using REST/SOAP APIs.

- Work with IntegrationHub and MID Server for integration and Discovery requirements.

- Troubleshoot Discovery, integration, automation, and production issues.

- Collaborate with infrastructure, cloud, operations, architecture, and application teams.

- Support testing, deployments, upgrades, enhancements, and production activities.

Required Skills & Experience :

- 4+ years of overall IT experience with 3.5+ years of relevant ServiceNow experience.

- Strong hands-on experience in ServiceNow ITOM.

- Experience with Discovery, Service Mapping, Event Management, and CMDB.

- Strong knowledge of JavaScript and ServiceNow scripting.

- Hands-on experience with Business Rules, Client Scripts, Script Includes, and UI Policies.

- Experience with Flow Designer and Workflows.

- Experience with REST/SOAP integrations, IntegrationHub, and MID Server.

- Strong troubleshooting and debugging skills.

- CSA, CAD, or CIS-ITOM certification preferred.