Location : Noida / Kolkata

- Experience : Minimum 6+ years Max 8 Yrs

Title : ServiceNow developer - Expert in CSM Module

Job Summary :

We are looking for an experienced ServiceNow CSM Consultant with strong hands-on expertise in the Customer Service Management (CSM) module.

The role involves developing, configuring, customizing, and supporting ServiceNow CSM solutions while working closely with business stakeholders in an Agile environment.

Note : Candidates must have experience working on the ServiceNow CSM module. Profiles without CSM experience need not apply

Roles & Responsibilities :

- Develop, Configure, customize, and support the ServiceNow CSM module, including case workflows and customer service processes.

- Develop and maintain JavaScript-based scripts such as Business Rules, Client Scripts, UI Policies, and Script Includes.

- Configure ServiceNow forms, fields, workflows, and UI components.

- Administer users, roles, groups, and access controls.

- Troubleshoot and support integrations using REST and SOAP APIs.

- Create and maintain reports and dashboards.

- Perform issue analysis and provide timely resolution.

- Maintain technical documentation and knowledge articles.

- Work in an Agile environment, participating in sprint planning and reviews.

- Collaborate with stakeholders and provide effective end-user support.

Technical Skills Required :

- Strong hands-on experience with ServiceNow CSM module (mandatory)

- Proficiency in JavaScript for ServiceNow development

- Experience in ServiceNow configuration and administration