Description :

Role Summary :

We are seeking a highly experienced ServiceNow CMDB TPL Developer with deep hands-on expertise in ServiceNow ITOM Discovery, Pattern Language (TPL), and CMDB architecture. This role is focused on designing and optimizing Discovery patterns, building accurate CI models, and ensuring high-quality CMDB population and synchronization across complex enterprise environments including virtual, hardware, software, and business applications.

The ideal candidate will have a strong command of custom Discovery pattern development, Discovery datastore and taxonomy, CMDB data modeling, and performance optimization. This is a remote role requiring the ability to work independently during night shifts while collaborating closely with global ITOM, CMDB, and platform teams.

Key Responsibilities :

ServiceNow Discovery & TPL Development :

- Design, develop, test, and maintain custom ServiceNow Discovery patterns using Pattern Language (TPL) and Pattern Designer.

- Build advanced Discovery patterns for servers, network devices, desktops, laptops, middleware, databases, and business applications.

- Develop and manage CMDB Sync and Sync patterns to ensure reliable Discovery-to-CMDB data flow.

- Configure and consume Web Services, APIs, MID Server integrations, and credentials within Discovery patterns.

- Write efficient regular expressions for Discovery identification, classification, and triggering logic.

CMDB Architecture & Data Modeling :

- Design and maintain accurate CI data models aligned with ServiceNow Common Service Data Model (CSDM) best practices.

- Model and manage Virtual, Hardware, Software, and Business Application CIs, including relationships and dependencies.

- Ensure end-to-end CI lifecycle management, including identification, reconciliation, normalization, and retirement.

- Analyze Discovery scan results and troubleshoot CI creation, updates, and relationship issues.

Discovery Datastore & Performance Optimization :

- Work extensively with the Discovery datastore architecture and taxonomy to ensure data accuracy, consistency, and scalability.

- Optimize datastore-efficient queries and TPL scripts to improve Discovery performance and reduce system load.

- Identify and resolve Discovery performance bottlenecks, data duplication, and synchronization issues.

Collaboration & Governance :

- Collaborate with ITOM, CMDB, Platform, Infrastructure, and Security teams to align Discovery and CMDB implementations with enterprise standards.

- Provide technical guidance and best practices for Discovery and CMDB design.

- Participate in design reviews, technical discussions, and production issue resolution.

- Document Discovery patterns, CI models, and CMDB configurations for operational continuity.

Technical Skills & Qualifications :

- 8 to 9 years of hands-on experience with ServiceNow, with a strong focus on ITOM Discovery and CMDB.

- Expert-level proficiency in TPL (Pattern Language) and Pattern Designer.

- Extensive experience with custom Discovery pattern development and troubleshooting.

- Strong understanding of Discovery datastore architecture, taxonomy, and data flow.

- In-depth knowledge of CMDB data models, CI relationships, reconciliation rules, and CSDM.

- Experience integrating Web Services, REST/SOAP APIs, credentials, and MID Servers with Discovery.

- Proven ability to write optimized TPL scripts, regex-based triggers, and performant datastore queries.

- Strong analytical, debugging, and problem-solving capabilities.

- Excellent communication skills with the ability to work effectively in remote, cross-functional, night-shift teams.

- Ability to work independently with minimal supervision in a high-availability production environment.