ServiceNow Developer

About the Role :

We are looking for an experienced ServiceNow Developer to join our IT Service Management team. The ideal candidate will have deep expertise in ServiceNow platform development, customization, and integration, with a strong understanding of ITIL processes and enterprise workflows. This role involves designing and implementing scalable ServiceNow solutions that meet business and IT service delivery needs.

Key Responsibilities :

- Design, develop, and implement solutions within the ServiceNow platform, including custom applications, workflows, and integrations.

- Configure and customize ServiceNow modules such as Incident, Problem, Change, CMDB, Service Catalog, and Knowledge

Management.

- Develop and maintain client scripts, business rules, UI policies, UI actions, and data policies.

- Integrate ServiceNow with external systems using REST/SOAP APIs and other integration tools.

- Collaborate with business analysts and stakeholders to gather requirements and translate them into effective ServiceNow

solutions.

- Ensure platform stability, performance, and best practices through regular maintenance and optimization.

- Participate in upgrade testing, patch validation, and continuous improvement initiatives.

- Troubleshoot and resolve technical issues, ensuring high availability and smooth operation of the platform.

- Prepare and maintain technical documentation and user guides.

Required Skills & Qualifications :

- 8 - 10 years of overall IT experience with at least 5+ years of hands-on development experience in ServiceNow.

- Strong knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide API).

- Experience implementing and supporting core ITSM modules (Incident, Problem, Change, CMDB, Request, Knowledge).

- Familiarity with Service Portal, Flow Designer, and Integration Hub.

- Experience integrating ServiceNow with third-party tools and A