ServiceNow Developer

Job Title : ServiceNow CSM Specialist

Location : Pune / Indore / Chennai / Bangalore

Experience : 5-8 Years

Employment Type : Full-Time | Permanent

Key Responsibilities :

- Configure and customize the ServiceNow CSM module including workflows, UI actions, and business rules

- Build and manage client scripts, UI policies, pages, and ACLs

- Integrate ServiceNow with third-party enterprise apps using SOAP & REST APIs

- Optimize Agent Workspace and configure Virtual Agent/Chat capabilities

- Drive Service Portal enhancements using NOW Experience UI Framework

- Support OpenFrame/CTI integrations and JMS technologies

- Ensure global compatibility via internationalization (i18n) configurations

- Lead and troubleshoot performance integrations with monitoring tools

- Provide technical support for Incident, Problem, and Change Management

- Collaborate during instance upgrades and patching cycles

- Flexible work hours aligned to AP, EU, or US time zones

Requirements :

- Strong command over ServiceNow CSM module and Service Portal

- Proficient in JavaScript, workflows, client/server scripts, and business rules

- Hands-on experience with API integrations (SOAP/REST)

- Working knowledge of NOW Experience UI Framework, OpenFrame, JMS

Professional Experience :

- Familiarity with patching and upgrade processes (preferred)

Education & Certifications :

- Bachelors degree in Computer Science / IT or related field (preferred)

- Bonus Certifications : CSA, CAD, CIS-CSM

Soft Skills :

- Analytical mindset to identify system gaps and enhance service delivery

- Strong communicator across technical and non-technical stakeholders

- Proven ability to manage high-volume integrations and performance optimization