ServiceNow Architect - ITSM/ITOM

ServiceNow Architect ITSM/CSM/ITOM

Experience : 5+ years

Employment Type : Full-Time

Role Overview :

Key Responsibilities :

Architecture & Strategy :

- Lead design and implementation of scalable, secure, and modular solutions

- Architect ServiceNow modules including ITSM, CSM, ITOM, HRSD, and custom apps

- Ensure alignment with enterprise architecture and business goals

Development Oversight :

- Govern best practices in coding standards, performance, and maintainability

- Collaborate with developers to ensure clean architecture and reusable components

- Evaluate new ServiceNow features for strategic adoption

Stakeholder Engagement :

- Translate business needs into technical strategy and actionable designs

- Present architecture proposals and implementation plans to leadership teams

Integration & Automation :

- Implement secure data exchange using REST/SOAP APIs, JDBC, and MID Servers

- Drive automation initiatives and cross-module orchestration workflows

Required Skills :

- Strong understanding of ServiceNow architecture, data model, and scoped apps

- Proficient in scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub

- Experience in CMDB structuring, Discovery, Event Management, and Service Mapping

- Excellent communication, documentation, and stakeholder management skills

Preferred Skills :

- Hands-on experience with Performance Analytics and reporting

- Familiarity with Agile/Scrum delivery environments

- Background in enterprise IT service delivery, consulting, or transformation programs

Qualifications :

- 8+ years of experience in ServiceNow ecosystem, including at least 3 years in architectural roles