Job Title : ServiceNow Architect

Experience : 8 - 12+ Years

Location : Pune / Hybrid / Remote

About the Role :

We are looking for an experienced ServiceNow Architect to design, implement, and govern enterprise ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SecOps, and other ServiceNow modules. The ideal candidate will have strong architecture, integration, development, and stakeholder-management experience.

Key Responsibilities :

- Define ServiceNow enterprise architecture, technical strategy, and implementation roadmap.

- Design scalable solutions across ServiceNow modules based on business requirements.

- Lead ServiceNow implementations, upgrades, enhancements, and platform optimization.

- Design integrations using REST/SOAP APIs, IntegrationHub, MID Server, and web services.

- Establish development standards, design patterns, security standards, and governance.

- Review technical designs, configurations, customizations, and code developed by ServiceNow teams.

- Ensure effective use of out-of-box functionality while minimizing unnecessary customization.

- Design and optimize workflows using Flow Designer and Business Rules.

- Work with CMDB, Discovery, Service Mapping, ITOM, ITSM, and other platform capabilities.

- Collaborate with business stakeholders, product owners, developers, and infrastructure/security teams.

- Provide technical leadership and mentor ServiceNow developers and administrators.

- Support performance optimization, platform upgrades, troubleshooting, and technical governance.

Technical Skills :

- ServiceNow Platform : Architecture, ITSM, ITOM, CMDB, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Service Catalog, Reporting.

- Integration : REST/SOAP APIs, IntegrationHub, MID Server, Web Services, SSO/LDAP.

- Development : JavaScript, Glide APIs, Scoped applications, Performance optimization.

- Architecture : Enterprise architecture, Solution design, Data architecture, Platform governance.