Work Location : Fully Remote.

Experience : 10+ Years in Relevant.

Rate Card : Market Rate.

Shift Timings : UK Shift.

Remote / Hybrid : Fully Remote.

Start date : Immediate.

Top 3 skills :

- ITSM - Incident , Problem , Change.

- ITAM Hardware Asset Management / Software Asset Management.

- ITOM - Discovery , Service Mapping , Event Management.

Mandate Certifications : CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation.

Role Overview :

NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities.

This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs).

The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities :

Advisory & Strategic Consulting :

- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.

- Develop platform roadmaps aligned with business goals and technical priorities.

- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.

- ITAM Software Asset Management / Hardware Asset Management.

- ITOM - Discovery, Event Management, Service Mapping.

- Design and implement governance models, KPIs, and process improvement frameworks.

- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.

- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise :

- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management.

- Perform health scans, technical debt analysis, and platform scalability assessments.

- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).

- Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development :

- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.

- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.

- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications :

- 8-11 years of hands-on ServiceNow experience across multiple modules.

- Proven track record in advisory consulting and technical delivery.

- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.

- Experience in proposal writing, SOW creation, and client presentations.

- Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Mandatory Certifications by Level :

- ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation.

- Excellent communication and stakeholder engagement skills.

- Preferred - PMP, Prince2 or equivalent.

Why Join Us :

- Be part of a high-impact team driving digital transformation across industries.

- Work with top-tier clients and cutting-edge ServiceNow solutions.

- Collaborate with experts in advisory, architecture, and delivery.