Description :

We are looking for an experienced ServiceNow AI Engineer with strong development and implementation expertise on the ServiceNow platform. In this role, you will design, develop, and deploy AI-driven solutions while also mentoring and guiding a team of engineers on complex, large-scale ServiceNow projects.

You will work closely with technical and business stakeholders, translate requirements into scalable solutions, and implement best-practice ServiceNow configurations and customizations. This role provides opportunities to work on cutting-edge ServiceNow AI use cases, along with access to official training and certifications to support your career growth.

Key Responsibilities :

- Collaborate with end-users, IT teams, and business stakeholders to gather requirements.

- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.

- Integrate machine learning, NLP, and predictive analytics into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.

- Manage full lifecycle application development : design, coding, debugging, testing, troubleshooting, and documentation.

- Build custom solutions using ServiceNow applications based on functional and technical requirements.

- Configure and implement integrations using REST/SOAP web services and other technologies.

- Work with impact assessment rules, service maps, and validate technical dependencies with SMEs.

- Support user acceptance testing, promote update sets across environments, and resolve production incidents.

- Work closely with ServiceNow technical leads to ensure consistent design and development practices.

What You Bring :

- 3+ years of hands-on experience in ServiceNow implementation, configuration, administration, and/or development across at least two modules (e.g., ITSM, ITOM, CSM).

- Strong experience with ServiceNow Virtual Agent, Agentic AI, Now Assist, Predictive Intelligence, Performance Analytics, and other AI-related modules.

- Expertise in integrations using mid servers, cloud-to-cloud integrations, SOAP/REST, and bidirectional data flows.

- Experience with data extraction/ETL technologies (e.g., JDBC, ODBC).

- Proven experience with CMDB, Discovery, SAM, Service Catalog, and workflow implementations.

- Strong scripting skills : Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and other server-side/client-side scripting.

- Strong experience with UI Builder and custom application integration (Mandatory)

- Ability to work in fast-paced environments with strong planning, coordination, and resource management skills.

- Adaptability and willingness to continuously learn and upskill within the ServiceNow ecosystem.

Education :

- Bachelors or Masters degree in Computer Science, IT, AI/ML, or a related field.

- Willingness to pursue further ServiceNow certifications and accreditations.

Preferred Certifications :

- ITIL Foundation

- ServiceNow CSA (Certified System Administrator)

- ServiceNow CAD (Certified Application Developer)

Why Join Us :

- Opportunity to work on advanced ServiceNow AI and automation projects.

- Access to official ServiceNow training and certifications.

- Collaborative, inclusive, and growth-focused work environment.

- Culture that values innovation, continuous learning, and employee development.