We are seeking a skilled and proactive ServiceNow Administrator with strong expertise in IT Service Management (ITSM) to join our IT team. The ideal candidate will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform, ensuring optimal performance and alignment with business needs.

Key Responsibilities :

- Administer and maintain the ServiceNow platform, including user access, workflows, and configurations.

- Implement and manage ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.

- Customize ServiceNow forms, fields, and UI policies to meet business requirements.

- Develop and maintain Service Catalog items and workflows.

- Monitor system performance and troubleshoot issues as they arise.

- Collaborate with stakeholders to gather requirements and translate them into technical solutions.

- Ensure platform upgrades and patches are applied timely and without disruption.

- Maintain documentation for configurations, processes, and procedures.

- Provide training and support to end-users and internal teams.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- 5+ years of hands-on experience as a ServiceNow Administrator.

- Strong knowledge of ServiceNow ITSM modules and best practices.

- Experience with ServiceNow scripting (JavaScript, Glide API).

- Familiarity with ServiceNow integrations using REST/SOAP APIs.

- ServiceNow System Administrator certification is preferred.

- Excellent problem-solving and communication skills.

- Ability to work independently and in a team-oriented environment.

Preferred Qualifications :

- Experience with other ServiceNow modules like CMDB, Asset Management, or HRSD.

- Knowledge of ITIL framework and processes.

- Experience in Agile/Scrum environments