Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000-100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.

Key Responsibilities :

- Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.

- Lead efforts to enhance image management, patching, provisioning, and migration processes.

- Manage incident triage, root cause analysis, and documentation within ITSM tools.

- Create and maintain PowerShell scripts and other automation solutions for routine tasks.

- Collaborate with US and offshore teams for seamless 24x7 support operations.

- Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.

- Participate in client review meetings to discuss performance and backlog reduction.

Required Skills & Qualifications :

- 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.

- Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.

- Strong proficiency in PowerShell scripting for automation and reporting.

- Familiarity with ITIL processes (Incident, Problem, Change Management).

- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.

- Excellent communication skills for collaboration in distributed teams.

- Ability to work independently and drive technical improvements.

Preferred Skills :

- Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.

- Experience supporting large-scale enterprise virtual desktop environments (50k+ users).

- Exposure to automation and orchestration frameworks in VDI environments.

Reporting :

- Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.

- Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling.

Why Join :

- Opportunity to be part of a flagship virtualization project from its foundation phase.

- High-visibility role with potential to grow into a team lead as the project scales to 1520 members in 2026.

- Work with a global team managing one of the largest Citrix/Azure VDI environments