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Senior Technical Support Engineer - Enterprise Network Solutions

Raghav IT Solution Service
8 - 10 Years
Mumbai

Posted on: 22/06/2026

Job Description

Responsibilities :

- Design, deploy, and support enterprise network solutions.

- Perform advanced troubleshooting for complex network issues.

- Implement and manage Routing & Switching technologies.

- Configure and support Cisco-based network infrastructure.

- Work on Data Center, SD-WAN, Wireless, and Security solutions.

- Conduct network assessments, audits, and performance optimization.

- Prepare High-Level Design (HLD) and Low-Level Design (LLD) documents.

- Lead migration, implementation, and upgrade projects.

- Collaborate with Presales and Sales teams for solution design and customer presentations.

- Provide technical guidance and mentorship to L1/L2/L3 engineers.

- Participate in Proof of Concepts (POCs) and customer demonstrations.

- Ensure compliance with security standards and best practices.

- Coordinate with OEMs and TAC teams for issue resolution.

Required Skills & Competencies :

- Strong analytical and troubleshooting abilities.

- Excellent communication and customer-facing skills.

- Ability to lead technical discussions and solution workshops.

- Team player with mentoring capabilities.

- Project implementation and documentation expertise.

Networking:

- Cisco Routing & Switching, OSPF, EIGRP, BGP, MPLS, VLANs, STP, HSRP, VRRP

- Multicast Technologies

- QoS Implementation

Data Center:

- Cisco Nexus Series, VXLAN, EVPN, Cisco ACI

- Data Center Networking

Security:

- Cisco Firepower, Cisco ISE, VPN Technologies

- Network Access Control

- Security Best Practices

Wireless:

- Cisco Wireless Controllers

- Access Point Deployment

- Wireless Security

Additional Preferred Skills:

- SD-WAN

- Network Automation

- Python/Ansible

- Cloud Networking (AWS/Azure)

Preferred Qualification & Certification:

- Bachelor's Degree in Engineering (Computer Science, IT, EXTC, Electronics, or related field).

- Valid CCIE Certification (Enterprise Infrastructure, Data Center, Security, or equivalent).

- Additional certifications such as CCNP, Cisco ACI, SD-WAN, Fortinet, Palo Alto, or VMware will be an added advantage.

Experience:

- 8+ years of experience in Enterprise Networking.

- Hands-on experience in designing and implementing large-scale network infrastructures.

- Experience working with System Integrators, OEM Partners, or Managed Service Providers preferred.

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