Key Responsibilities :

- Provide technical leadership and guidance to offshore batch support personnel.

- Coordinate 24x7 operational support across all shift teams.

- Serve as the primary escalation point for complex batch processing and environment-related issues.

- Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.

- Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.

- Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.

- Monitor, analyze, and resolve batch job failures and performance issues.

- Lead root cause analysis efforts and drive corrective actions for recurring problems.

- Execute and oversee data refresh and environment maintenance activities.

- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.

- Support CICS and DB2 applications and associated batch processes.

- Monitor workload automation and scheduling activities using ESP.

- Support software migration and deployment activities using ChangeMan.

- Generate, review, and present KPI and operational reporting metrics.

- Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.

- Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.

- Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.

- Facilitate knowledge transfer and onboarding activities for offshore team members.

- Develop and maintain operational procedures, technical documentation, and support runbooks.

- Drive process improvement and automation initiatives to improve operational efficiency and service quality.

- Assist management with resource planning, workload management, prioritization, and operational readiness activities.

- Support monthly and major release activities, ensuring successful execution of batch processing requirements.

Required Qualifications :

- Bachelor's degree in Computer Science, Software Engineering, or related field with 5+ years of relevant experience or equivalent education and training.

- In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.

- Extensive experience supporting IBM z/OS mainframe environments.

- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.

- Experience troubleshooting complex batch processing and job scheduling issues.

- Experience leading technical teams or serving in a lead support capacity.

- Strong understanding of batch scheduling, workload automation, and test environment support processes.

- Demonstrated experience managing escalations and coordinating incident resolution efforts.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams.

Preferred Qualifications :

- Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.

- Experience utilizing ESP workload automation and scheduling tools.

- Experience with ChangeMan software configuration and release management processes.

- Familiarity with data refresh procedures within testing and non-production environments.

- Experience creating KPI dashboards, metrics, and operational reporting.

- Knowledge of incident, problem, and change management processes.

- Experience supporting large-scale enterprise mainframe environments.

- Proven experience leading offshore support teams.

- Experience working within a global support model consisting of both onshore and offshore resources.

- Exposure to automation and process improvement initiatives.

- Experience supporting enterprise release management and testing cycles.