Role : Sr. Systems Engineer

Key Responsibilities & Core Expertise :

- Provide advanced support for Windows Server (2016/2019/2022) environments.

- Troubleshoot and resolve L2 incidents/service requests within SLAs.

- Perform system upgrades, migrations, deployments of infrastructure components.

- Tune server performance, apply patches/updates, and manage backup/restore operations.

- Monitor infrastructure health via tools (e.g., SCCM, Intune, Logic Monitor) and generate reports.

- Conduct DR planning and periodic drills; support compliance and change management.

- Collaborate with L1 teams to resolve complex issues and ensure clear communication with stakeholders.

- Maintain server security posture through audits, hardening, and vulnerability remediation.

- Support configuration management, endpoint policies, and software deployment.

- Create and maintain SOPs, documentation, and contribute to the IT knowledge base.

Technical Proficiency :

- Install/configure Windows Server roles (File, Print, DNS, DHCP, IIS, PKI and other web servers).

- Administer Active Directory with emphasis on Group Policy architecture, implementation, and strategic planning; manage domain accounts along with NTFS and DFS permissions.

- Support advanced domain controller operations including replication, LDAP troubleshooting, and diagnostics of core components.

- Automate tasks using PowerShell scripting and Scheduled Tasks.

- Monitor servers with tools like PerfMon, Resource Monitor, etc.

- Troubleshoot server issues, crashes, service failures, and analyse logs/dumps.

- Manage DNS, DHCP (scopes, reservations) and understand basic networking (IP, subnetting, VLANs).

- Operate backup/restore solutions (e.g., Commvault).

- Perform patch management (manual or with 3rd-party tools).

- Ensure security compliance and readiness for audits.

- Daily administration and Support of core Infrastructure, execute quality Changes and perform change requests.

Preferred Certifications :

- Microsoft Certified : MCSE.

- ITIL Foundation Certification.

Soft Skills :

- Strong problem-solving and analytical skills.

- Effective communication capabilities.

- Ability to work independently and collaboratively under pressure.

- Strong attention to detail and follow-through in change execution.

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.