Company Description :

Founded in 2016, Galleon Consultants is a global management consulting firm that specializes in Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation Benchmarking.

With a client-first philosophy, Galleon Consultants offers integrated solutions to enable growth and competitive advantage in the business environment.

Role Description :

Provide day-to-day support of client networks, servers, storage, and overall infrastructure.

Essential Functions And Responsibilities :

- Maintain our clients IT infrastructure remotely and at customer site(s) when needed.

- Help architect and implement a wide range of IT projects, such as high availability, virtualization, and cloud services.

- Be the escalation path for issues that desktop engineers or helpdesk staff cannot resolve.

- Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and provide world-class customer service.

- Troubleshoot and resolve network and system issues, remote or on-premise as needed.

- Positively and professionally represent the face of the company with our clients.

Knowledge And Skills :

- 5+ years of experience administering, configuring, optimizing, and maintaining Windows-based networks and servers.

- Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.

- Hands-on experience with firewalls and switches (Cisco, SonicWALL, Dell, Fortinet).

- Hands-on experience with heavily virtualized environments (VMware, Hyper-V).

- Familiarity with on-premise and cloud-based backup solutions and cloud-based email systems (O365, GSuite).

- Experience with MDM solutions (Intune, Jamf, etc.)

- Self-motivated and able to work with limited supervision and excellent time management.

- Strong communication and customer service skills.

- CCNA or equivalent network experience is desired.

- MSCE or equivalent server experience is desired.

- Technical Certifications are a definite plus.