Senior Support Engineer - Windows Server Administration

Job Overview :

We are seeking a skilled and proactive Systems Engineer to handle day-to-day operational (OPS) calls and provide technical support for multiple clients. This role is essential in ensuring smooth IT operations, allowing senior team members to focus on escalations and high-priority issues. The ideal candidate will have strong expertise in system administration, virtualization, backups, and networking, along with excellent problem-solving and communication skills.

Key Responsibilities :

- Provide technical support and troubleshooting for VMware, Windows Administration, Office 365, and Exchange Admin Center.

- Administer and maintain Active Directory environments.

- Perform backup monitoring, troubleshooting, and restoration processes.

- Manage network configurations and troubleshoot Cisco networking equipment.

- Ensure smooth day-to-day IT operations for clients including XET, QRI, LPR, and GFL.

- Escalate complex issues to senior staff when required.

- Document processes, solutions, and updates in the knowledge base.

- Collaborate with other IT team members to ensure high-quality service delivery.

Skills & Experience Required :

- Knowledge of backup solutions and troubleshooting.

- Proficiency in Office 365 and Exchange Admin Center.

- Experience with Active Directory Administration.

- Working knowledge of Cisco networking and related protocols.

- Excellent troubleshooting, analytical, and communication skills.

- Ability to work independently and manage time effectively.

Preferred Qualifications :

- Previous experience in a client-facing technical support role