Roles & Responsibilities :

Solutioning :

- Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.

- Translate complex business requirements into clear, structured Zenskar workflows and setups.

- Design solutions for complex B2B SaaS products, focused on outcomes rather than features.

Pre-Sales & Technical Discovery :

- Run technical discovery with finance, RevOps, and engineering stakeholders. Understand their billing model, usage data, source systems, and rev rec requirements before anyone talks about features.

- Partner with Sales on live demos, sandbox setups, and RFP responses. Build demos tied to the prospect's real scenario, not a generic tour : set up metered plans, show usage ingestion and rated invoices, and point to where revenue is recognized.

- Design the integration. Map how usage flows from Postgres, Snowflake, or a warehouse into Zenskar, and flag idempotency, late-arriving events, and reconciliation risks before they become implementation problems.

- Own the technical win. Qualify the deal, separate champion from economic buyer, multi-thread to the CFO, and de-risk the build so nothing falls apart post-sale.

Business Case & Enablement :

- Prepare business case documents and fill RFPs. Tie capability to a dollar saved or a risk removed, not a feature list.

- Create customer-specific solution documentation and clear handoff references when transitioning deals.

- Communicate clearly, simple enough for a CXO, precise enough for technical teams.

Internal Coordination :

- Act as the voice of the customer internally, feeding structured patterns from discovery back to Product and Engineering.

- Raise and follow through on time-sensitive issues so momentum is never lost.

Ideal Candidate :

1. Strong Senior Solutions Engineer (Pre-Sales) Profile :

2. Mandatory (Experience 1) :

- Must have 5+ years of experience, with 3+ years in a customer-facing Pre-Sales / Solutions Engineering role within a B2B SaaS company.

3. Mandatory (Experience 2) :

- Must have spent the last 3 years in a Solutions Engineer, Solutions Consultant, Pre-Sales Engineer, Product Specialist, or similar Pre-Sales role (Avoid Post-Sales/Implementation profiles).

4. Mandatory (Experience 3) :

- Must have hands-on experience conducting technical discovery sessions, product demos, proof-of-concepts (POCs), preparing business case documents, and responding to RFPs for enterprise or mid-market customers.

5. Mandatory (Experience 4) :

- Must have hands-on experience in solutioning, configuring, and delivering technical demonstrations of SaaS products, while partnering closely with Account Executives to drive deal closure.

6. Mandatory (Experience 5) :

- Must have co-owned sales cycles for $50K+ ACV opportunities, where selling $50K+ ACV deals was the core sales motion.

7. Mandatory (Experience 6) :

- Must possess a strong understanding of APIs, SaaS architecture, integrations, and technical solution design, with the ability to engage confidently with technical stakeholders and CXOs.

8. Mandatory (Experience 7) :

- Must have worked primarily with US customers, with significant experience supporting North American sales cycles.

Mandatory (Graduation Year) :

- Candidates should have graduated between 2018 - 2021.

Preferred (Experience 1) :

- Experience using CRM tools (Salesforce, HubSpot, etc.) to manage opportunities, customer engagements, and sales pipelines.

Preferred (Experience 2) :

- Experience in FinTech domains such as billing, accounting, or revenue recognition systems (e.g., invoices, contracts, receivables, pricing models).

Preferred (Experience 3) :

- Experience working with Enterprise and Mid-Market customers, including direct interactions with CXO-level stakeholders.