Senior ServiceNow FSM Technical Consultant

Position : Senior ServiceNow FSM Technical Consultant

Experience : 5+ Years

Job Type : Full-time

Job Summary :

Key Responsibilities :

- System Integration : Design and execute robust SOAP and REST integrations to seamlessly connect ServiceNow with various external systems and enterprise applications.

- Service Portal Development : Develop, customize, and maintain high-quality Service Portal components and widgets to enhance the end-user experience.

- ServiceNow Scripting : Utilize extensive ServiceNow scripting knowledge (including Business Rules, Client Scripts, Script Includes, UI Actions, etc.) to effectively meet demanding business requirements.

- Module Enhancement & Support : Lead the enhancement and provide advanced support for key modules, specifically Field Service Management (FSM), Asset Management, and the Now Mobile Agent applications.

- Platform Management : Effectively manage and execute ServiceNow migration and platform upgrade processes, ensuring minimal disruption and adherence to best practices.

- Client Collaboration : Collaborate directly with stakeholders and participate in client interactions to accurately gather technical requirements and deliver high-value solutions.

Qualifications :

- Core ServiceNow Expertise : Strong technical knowledge of core ServiceNow concepts, architecture, and configuration.

- FSM Expertise : Proven experience in designing and developing custom applications specifically within the Field Service Management (FSM) module.

- Integration Skills : Solid, hands-on experience with web services integrations using both SOAP and REST protocols.

- Module Experience : Direct experience with Field Service Management, Asset Management, and the Now Mobile Agent application.

- Scripting Proficiency : Expertise in ServiceNow scripting and adherence to development best practices.

- Platform Management : Knowledge and experience in ServiceNow instance migration and upgrade processes.

- Soft Skills : Excellent communication skills and proven experience in working directly with clients and stakeholders.

Preferred Skills :

- FSM Certification : Certified Implementation Specialist (CIS) in Field Service Management.

- Methodology : Experience working in Agile/Scrum environments.