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Senior Scrum Master - Agile Tools

Global Payments Inc.
Pune
6 - 10 Years

Posted on: 20/01/2026

Job Description

Description :

Summary :

Description Summary of This Role :

- Leads cross-functional teams to provide agile-based project deliverables and facilitates the team's work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes.

- Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members.

- Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities.

- Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team.

What Part Will You Play ?

- Uses the ability to communicate clearly and concisely to conduct Daily Scrum meetings.

- Guides and develops clear Sprint standards while keeping team engaged and on task.

- Responsible for enacting Scrum values and practices.

- Provides updates on the team's performance, removing impediments that hinder team progress and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s).

- Guides team to adhere to working agreements, helps to resolve impediments and creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development.

- Creates a team environment by establishing trust and transparency through collaboration & communication.

- Promotes a collaborative team environment that fosters creativity and innovation.

- Engages team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution.

- Initiates, builds and maintains positive relationships with IT and internal customers to help facilitate effective completion of project work.

- Partners with the development leads or appropriate team member for capacity planning and resource allocation in Agile tools.

- Guards and shields the team(s) from distractions and interruptions from external interferences.

- Coaches teams to break down business requirements into stories and tasks.

- Promotes and leads team to continuous improvement of structure, processes and tooling to enable the teams to deliver increased value.

- Champions accountability within and outside the team.

- Routinely demonstrates a good understanding of the overall business and of the business and technical terms presented.

- Uses strong analytical and problem resolution skills to identify difficult sources of impediments.

What Are We Looking For in This Role :


Minimum Qualifications :


- Bachelor's Degree.

- Degree in a related field of study from an accredited university.

- Additional related TSYS experience may be considered in lieu of a degree.

- Typically Minimum 4 Years Relevant Experience Required.

- Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department.

- Minimum of 2 years Agile experience.

- Certified Scrum Master.

Preferred Qualifications :

- Typically Minimum 6 Years Relevant Exp.

- Strong knowledge of Agile approaches, previous experience with Agile tools and techniques.

- Other Agile project management certifications (CSM, SAFe, PMI-ACP).

- What Are Our Desired Skills and Capabilities ?

Skills / Knowledge :


- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.


- This job is the fully qualified, career-oriented, journey-level position.

- Job Complexity Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

- Networks with senior internal and external personnel in own area of expertise.

- Supervision Normally receives little instruction on day-to-day work, general instructions on new assignments.

- Communication Has expert communication, collaboration and facilitation skills.

- Managing Multiple Priorities Has highly developed time management skills to manage competing priorities.

- Highly adaptable to changing environment and priorities.

- Issue Resolution Has highly developed negotiation and conflict management skills to resolve unusual issues within and external to the team.


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