Senior Platform Support Engineer - Garden Linux

Senior Platform Support Engineer

Experience : 7+ Years

Location : Remote

About the Role :

We are looking for a highly skilled Senior Engineer with deep expertise in Garden Linux, KVM virtualization, and Gardener Kubernetes to support and optimize enterprise-grade infrastructure environments.

This role involves advanced troubleshooting, system optimization, and contributing to high-impact incident resolution and platform stability.

Key Responsibilities :

- Provide advanced support for Garden Linux, KVM virtualization, and Gardener Kubernetes environments.

- Troubleshoot complex system, kernel, and infrastructure-level issues.

- Perform root cause analysis (RCA) and contribute to incident resolution for critical issues (P1/P2).

- Optimize system performance, reliability, and scalability across environments.

- Collaborate with cross-functional teams to ensure seamless deployment and operations.

- Develop and maintain technical documentation, best practices, and knowledge-sharing sessions.

- Automate processes and improve efficiency using scripting and CI/CD integrations.

Core Skills & Expertise :

Garden Linux Expertise :

- Strong knowledge of Debian-based Linux systems and kernel configuration.

- Experience with Garden Linux image customization and build pipelines.

- Proficiency in package management, systemd, and OS hardening.

- Expertise in debugging performance, boot, and kernel-level issues.

- Experience integrating CI/CD pipelines for OS image deployment and maintenance.

KVM / Virtualization Expertise :

- Advanced understanding of KVM, QEMU, and Libvirt architecture.

- Experience with Cloud Hypervisor environments setup and troubleshooting.

- Strong knowledge of virtualization networking (bridges, VLANs, SDN) and storage (NFS).

- Understanding of hardware virtualization and NUMA alignment.

- Proficiency in automation scripting (Golang, Python, Bash).

- Experience with host performance tuning and low-level debugging.

Gardener Kubernetes Expertise :

- Expert-level understanding of Kubernetes internals (control plane, networking, scheduling).

- Hands-on experience with Gardener architecture, including shoot and seed cluster management.

- Experience in cluster lifecycle management, upgrades, and node troubleshooting.

- Familiarity with observability tools like Prometheus and Perses.

- Strong problem-solving skills with ability to conduct deep root cause analysis.

Key Deliverables :

- Incident troubleshooting reports with detailed technical insights.

- Root Cause Analysis (RCA) reports for critical incidents (P1/P2).

- Configuration reviews and optimization recommendations.

- Documentation of best practices and operational guidelines.

- Conduct knowledge transfer sessions for internal teams.

Preferred Qualifications :

- Experience working in cloud-native environments.

- Exposure to DevOps practices and SRE principles.

- Strong collaboration and communication skills in distributed teams